Terms & Conditions

Effective Date: September 2026

Welcome to the Silvexa Home Services website. By accessing or using our website, you agree to these Terms & Conditions. Please read them carefully before using our website or requesting information about our services.

If you do not agree with these Terms & Conditions, please do not use this website.

1. Acceptance of Terms

By accessing or using the Silvexa Home Services website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and any applicable policies referenced on this website.

You represent that you are at least 18 years old and legally able to enter into an agreement.

2. Use of Our Website

Our website is provided to help visitors learn about Silvexa Home Services, explore our cleaning services, request information, submit service inquiries, and communicate with our team.

You agree to use the website only for lawful purposes and in a manner that does not interfere with its operation or security.

You may not:

• Use the website for fraudulent, unlawful, or unauthorized purposes.

• Attempt to gain unauthorized access to our website, systems, or information.

• Introduce viruses, malware, or other harmful material.

• Interfere with the website's functionality or security.

• Copy, reproduce, or misuse our content without permission.

3. Services and Service Information

Silvexa Home Services provides professional cleaning services throughout the Atlanta Metropolitan Area.

Information presented on this website is intended for general informational purposes. Service availability, pricing, scope, scheduling, and specific requirements may vary depending on the property, service requested, frequency, condition of the space, location, and any additional services selected.

A website description does not constitute a guarantee that every service, feature, or add-on will be included in every booking.

Specific services and pricing will be confirmed through an estimate, booking confirmation, invoice, or other written communication when applicable.

4. Quotes, Estimates, and Pricing

Quotes and estimates may be based on information provided by the client, including property size, number of bedrooms and bathrooms, property type, cleaning frequency, requested services, and the general condition of the property.

If the actual condition or scope of a property differs significantly from the information originally provided, Silvexa Home Services may need to reassess the scope of work and applicable pricing before or during service.

Additional services or charges will be communicated and, when applicable, approved before they are performed.

5. Booking and Payment

When requesting or booking a service, clients are responsible for providing accurate and complete information regarding the property, requested services, access instructions, and any circumstances that may affect the service.

Unless otherwise agreed in writing, payment is due upon completion of the service.

Certain specialty, large, or project-based services may require a deposit or other payment arrangement.

Silvexa Home Services reserves the right to decline, reschedule, or cancel a service when necessary due to inaccurate information, lack of access, unsafe conditions, nonpayment, or circumstances that materially affect the agreed scope of service.

6. Cancellations and Rescheduling

We understand that plans can change.

Clients are requested to provide at least 24 hours' notice when canceling or rescheduling a scheduled cleaning service.

Cancellations or rescheduling requests made with less than 24 hours' notice may be subject to a cancellation fee of up to $35, when applicable and previously disclosed.

Repeated cancellations, no-shows, or scheduling issues may affect future booking availability.

7. Access to the Property

Clients are responsible for providing safe and reliable access to the property at the scheduled time.

Access may be provided through a key, lockbox, entry code, smart lock, or another agreed method.

If our team is unable to access the property because appropriate access was not provided, an access or lockout fee may apply, and the service may need to be rescheduled.

Clients should provide any relevant instructions regarding alarms, pets, parking, building access, or other property requirements before the scheduled service.

8. Service Conditions and Scope

Our cleaning services are performed according to the service requested and the scope agreed upon at the time of booking.

Certain services are not automatically included unless specifically requested, quoted, or confirmed. These may include:

• Laundry or folding services.

• Deep organization or decluttering.

• Moving heavy furniture.

• Cleaning delicate or highly specialized items.

• Removal of construction materials or debris.

• Paint, cement, adhesive, or similar construction residue removal.

• Severe mold remediation.

• Hazardous or biological waste removal.

• Specialized exterior cleaning.

• Services requiring specialized height-access equipment.

• Other specialty or extraordinary cleaning requirements.

Additional services may be available upon request and may involve additional charges.

9. Extraordinary Property Conditions

Properties requiring substantially more time, labor, or specialized attention than originally anticipated may require a reassessment of the service scope and pricing.

Examples may include excessive buildup, unusually heavy debris, severe clutter, neglected conditions, or other circumstances that materially increase the time or labor required.

Silvexa Home Services reserves the right to pause or decline portions of a service when conditions are unsafe, outside the agreed scope, or require specialized remediation.

10. Client Responsibilities

Clients are responsible for:

• Providing accurate information when requesting services.

• Providing safe and reasonable access to the property.

• Informing Silvexa Home Services of delicate surfaces, materials, finishes, or special property requirements.

• Securing valuable, fragile, or personal items before service.

• Providing relevant instructions for pets, alarms, access, or property-specific requirements.

• Communicating any concerns or special requests before service whenever possible.

Silvexa Home Services is not responsible for pre-existing damage, defects, deterioration, or conditions that were present before our team arrived.

11. Safety

The safety of our clients and team members is a priority.

Silvexa Home Services may pause, modify, or decline a service if we encounter conditions that may present a safety risk, including hazardous materials, dangerous environments, aggressive animals, unsafe access conditions, or other circumstances that could reasonably place a person at risk.

Services may resume when the unsafe condition has been appropriately addressed.

12. Satisfaction and Service Concerns

We want every client to be satisfied with their Silvexa experience.

If you have a specific concern regarding a completed service, please contact us within 24 hours of the service and provide details about the area or issue of concern.

Depending on the circumstances, Silvexa Home Services may offer a complimentary corrective visit or another appropriate resolution.

A corrective service does not automatically constitute a refund.

13. Intellectual Property

All content appearing on the Silvexa Home Services website, including but not limited to text, logos, graphics, photographs, images, designs, service descriptions, and other materials, is owned by or licensed to Silvexa Home Services and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or use our content for commercial purposes without prior written permission.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

These links are provided for convenience and do not mean that Silvexa Home Services endorses or controls those third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites. Your use of third-party websites is subject to their own terms and policies.

15. Privacy and Confidentiality

Silvexa Home Services respects the privacy of our clients and website visitors.

Information submitted through our website or provided in connection with our services may be used to respond to inquiries, schedule services, communicate with clients, process payments, provide customer support, and manage our business operations.

We take reasonable measures to protect information entrusted to us.

For information about how personal information is collected and used, please refer to our Privacy Policy.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Silvexa Home Services shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of this website or information contained on it.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

17. Disclaimer

The information provided on this website is offered for general informational purposes and is provided on an “as is” and “as available” basis.

Silvexa Home Services does not guarantee that the website will always be available, uninterrupted, secure, or free of errors.

We may update, modify, suspend, or discontinue portions of the website at any time without prior notice.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Silvexa Home Services, its owners, employees, contractors, agents, and representatives from claims, losses, liabilities, damages, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or misuse of our services or content.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Georgia, without regard to its conflict-of-law principles.

Any dispute arising from or relating to these Terms & Conditions shall be handled in accordance with applicable Georgia law and in a court of appropriate jurisdiction.

20. Changes to These Terms

Silvexa Home Services may update or modify these Terms & Conditions from time to time.

Any updated version will be posted on this website with a revised Effective Date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

21. Contact Us

If you have questions regarding these Terms & Conditions or our services, please contact Silvexa Home Services:

Silvexa Home Services
Atlanta Metropolitan Area, Georgia
Email: [Your Business Email]
Phone: [Your Business Phone]